All packages are shipped either via United States Postal Service (USPS) or UPS (depending on which is cheaper). The Glass Phoenix is not responsible for lost, stolen, or damaged packages.
We ship Monday - Friday!
Orders are usually shipped out 1-2 business days.
Orders placed on Friday and the weekends will go out the following week (on Monday).
**Please note we do not ship packages on Saturday, Sunday or on holidays due to local postal closure. **
FREE SHIPPING on all U.S. orders: As of 02/04/2022 (subject to change).
(The Glass Phoenix is not responsible for duties/fees due to international orders.)
The Glass Phoenix is not responsible for incorrect addresses listed at the time of purchase. If an incorrect address was listed, the customer will be responsible for additional shipping charges to have package re-delivered.
The Glass Phoenix is not responsible for packages or any damages incurred once they have left our shipping department. Customers must make a claim with their local Post Office/UPS store if they believe a package has been lost or stolen. Tracking numbers for reference can be found in the shipping confirmation that is sent via email or text, or by contacting email@example.com